Lotte Willems
WHAT DO YOU DO AT THE BUCK?
“Making cruise passengers discover that Belgium and the Netherlands have more to offer than chocolate, beer and windmills. With my colleagues in the cruise department we work out day trips tailored to each client, which makes every day a new challenge. Seeing through problems the solutions and exceeding expectations, that’s my goal. And the fact that I get to know new things at home and abroad in this way is just a bonus!”
MY WORK IS SUCCESSFUL IF…
“… the cruise ship sails away after a long day full of satisfied passengers.
It’s the biggest cliché, but my job is successful when people step off their bus content. Guests who, sometimes despite the rainy weather, board with a smile, that makes me happy myself.”